Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.
We offer standard and express shipping across Australia.
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Shipping rates are calculated at checkout based on your location and order weight.
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your order online.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date and we will work to resolve the issue promptly.
Free Shipping We offer free standard shipping on Australian orders over a certain threshold. Check our website for current promotions.